Return Policy

General RMA Terms and Conditions

All returns must have an RMA number issued by NTC.
All RMA Returns must be requested within 30 days from the invoice date.
The RMA number is valid for up to 15 days from the date issued.
Custom cables are not eligible for return unless defective.
For returns without defect, a 15% restocking fee will be charged.
Refund will be issued only after the returned units are received and examined by NTC.

NTC products come with one year limited manufacturer warranty from the invoice date for repair or replacement if they are defective.
The warranty will be void if the warranty seal on the product is broken.
If the returned units are received without defects, NTC will return the units back and the customer shall be responsible for the round trip shipping cost.
The replacement or repaired unit will be sent to the customer after the returned units are received and examined by NTC.

NTC will charge customer examination fee for $50/unit.
Repairing or replacement fee varies for each case. Customer will be notified for the repair cost before NTC proceeds the repairing.
Customer will be responsible for round trip shipping costs.

To request for return or technical support please contact sales@ntcdistributing.com;.
Our support team will contact you shortly and issue you RMA number if it meets the NTC return policy.
After the RMA number is issued, you may return the RMA unit to the following address with the issued RMA number included in the package. Packages that do not have a valid RMA number will be rejected.

NTCDistributing
Attention: RMA Return
3041 Olcott St.
Santa Clara, CA 95054, USA
Normally customer is responsible for the shipping cost of returning products to NTC.
In case a customer needs replacement units before NTC receives the returned units, the replacement units will be treated as a new order.