The following is a brief overview of our sales terms and conditions, please read these carefully. For more details please visit the terms of sales section.
 
FOB
 
Santa Clara, CA

RETURNS
 
All returns must have RMA# within 30 days from the invoice date. For returns without defects, a 15% restocking fee will be charged.

For a RMA request, please e-mail RMA@ntcdistributing.com to obtain a RMA#.

PRICES
 
Shipping and handling is $10 for USA Standard Shipping. If shipping costs are higher you will be contacted. A $5 service charge applies for order less than $25 if you are paying for your shipping separately. 8.75% Sales Tax will Be Added for California end users. Prices are subject to change without notice. NTC Distributing is not responsible for typographical or photography errors.

PAYMENT
 
NTC Distributing accepts the following payment methods:
VISA, Mastercard, American Express, Discover
Note: Your credit card shipping address needs to match the billing address, or you may contact us before placing your order.

There is a 4% credit card bank surcharge if the invoice amount is over $2000.

There is a $25 wire transfer fee for international orders that are paid by wire payment. This fee will be waived if the invoice amount is over $2000.

COD for will-call customers
Pay In Advance: Check, Cashier Check, Money Order, Paypal; $20 for each returned check
Purchase Orders: Government POs; For institution and business POs net terms could be granted with credit approval.

SHIPPING
 
NTC Distributing offers the following shipping methods:
UPS/FedEx/DHL: Ground, 3-Days, 2-Days, Next Day, and other services.
US Global Express Mail for international
Will-call with advance notice.
If you need your order quickly call us to check stock and quote a shipping method.

Duties, taxes, VAT, fees and so forth are the responsibility of the customer and are not included in our shipping charge. You may be responsible for paying these when receiving an international shipment from us.

For orders of in stock items placed before 3pm Pacific time might be able to ship out the same day. DHL orders cut off time is 12pm Pacific time.

NTC Backordering Policy

Parts may be out of stock or the quantity in stock may be less than what is needed by the customer. Customers may call or email to check stock before placing an order. Lead time for standard items is approximately 4 weeks.

If a customer order exceeds existing stock, then a customer may elect to have a partial order shipped first, followed by the balance when it is ready. The shipping charges for all shipments are the responsibility of the customer. To pay only one shipping charge the customer may choose to have the order shipped complete when all parts are ready.

If there are any questions about a particular order please call or email sales@ntcdistributing.com to check stock before placing an order.